What is your refund policy?
We do not offer refunds for purchases of FilterOnMe.
Our product is a digital software application that requires significant computer resources. Because of this, we've made a free trial available to all users—no credit card required—so you can fully test compatibility and performance on your system before making a purchase.
The free trial allows you to evaluate all key features and verify that the app works well on your system. If you're unsure whether your computer is compatible, please use the free trial before purchasing.
We understand a no-refund policy may feel strict. However, it’s based on real cases where the product was fully used before a refund was requested. To prevent abuse and fraud, and to maintain a fair experience for all customers, we’ve made this policy firm and consistent.
Before You Purchase
- Please use the free trial to confirm that the app meets your expectations.
- FilterOnMe may not be compatible with older or low-powered computers.
- If you experience issues, we recommend checking our Support Center for help.
Subscription & Billing
To manage your subscription, cancel, or update billing details:
- Use the Billing button inside the app, or
- Visit: FilterOnMe.com/billing
- If you're having trouble logging in, please try our billing email finder.
Note: All billing matters must be handled through our billing portal. We do not process subscription changes or refund requests via email. Our billing system & portal is securely managed by Stripe.
We’re committed to supporting honest customers and maintaining a fair experience for everyone. The free trial exists to help you test everything risk-free—and our policies are designed to ensure a sustainable, abuse-free service.